When you place an order, your credit card goes through a process called an "authorization hold" for the total cost. This step makes sure your card is real and that you have enough money to finish the online purchase. This amount is then set aside and subtracted from your credit card's spending limit. Although this money is set aside and taken off your spending limit, it doesn't actually get sent to us until we officially collect it after ID Verification.

The "authorization hold" on your credit card can stay active for up to a week. During this time, we have the option to officially collect the money from your account. If we don't do this within the 7-day window, the hold is canceled. The money that was set aside then goes back into your account. How long it takes for this money to show up again in your account usually depends on your bank, but it's generally between 3 to 5 business days.

Once you submit an order, it is forwarded to our Verification Department. Here, we scrutinize each transaction to detect any potential fraudulent activity. Depending on the specifics of the transaction, your order may be subject to an "Extra-Verification" process. In such cases, you will receive an email asking for identification documents, such as a Driver's License or Passport, along with the last four digits of the credit card used for the purchase. In rare circumstances, you may be required to send a photograph of yourself holding both your identification and credit card. An example photo will be included in the email for your reference. This procedure is implemented to confirm that the individual placing the order is indeed the authorized cardholder. Please note that these emails are not stored on our servers; and in the rare cases where this Extra Verification is deemed necessary, all sensitive material is immediately and permanently deleted at the time the order is accepted..

Your Order # will be in your Confirmation Email, or when you log in to "My Account" on our website.

After you place your Order, we work swiftly to prepare your items for Shipping (Or Production on Made To Order and Custom pieces). You have the option to cancel or modify your order until it reaches the point where it's being set up for shipment. If you wish to cancel or make changes to your order, you can reach out to us by emailing service@lovinitydiamond.com or by calling our toll-free number (646) 881-1881 . Our Customer Service is available from Monday to Thursday, 10 a.m. to 5 p.m. and Fridays 10 a.m. to 2 p.m. Eastern Standard Time.

If you notice that your address is wrong, please get in touch with us as soon as you can. We'll do our best to update it for you. However, we can't promise that we'll be able to make the change before your items are shipped, since we aim to send out orders quickly. We will make every effort to correct it in time, and if need be, we can coordinate with the Shipping Provider to return the package (which is properly insured during transit).

If this ever happens, please contact us as soon as possible at service@lovinitydiamond.com or call us at (646) 881-1881.

We are committed to maintaining top-notch quality standards for all the jewelry pieces we sell. To ensure that the gemstones and metals in our products are genuine, we implement a rigorous verification process. We stand by the authenticity of our products, and in the unlikely event that any item is found to be inauthentic, we offer a complete 100% refund of your purchase. We stand by our Product and take every precaution to ensure you get the very best quality as advertised.

Lovinity provides no-cost standard shipping for all orders within the U.S. If you need your items sooner, we also offer overnight delivery on weekdays to U.S. locations for a fee of $125 Dollars.

After your order is SHIPPED, you should receive an email that includes a link to track your package's progress. If you don't see this email, it's a good idea to check your other email folders, including junk, spam, and promotions. If you still can't locate the tracking information, please contact us at service@lovinitydiamond.com for assistance.

Most of our packages are shipped from our main offices, which are located in 10036 New York, NY.

For orders that exceed $100 USD, a signature is required upon delivery. If you're unable to sign for the package, you have the option to use FedEx Delivery Manager to have it held at a FedEx office or an approved location. Be advised that because of our Shipping Insurance and ID Verification Process, we CANNOT remove the “Signature Requirement” for your delivery.

It's important to note that Lovinity will not be responsible for any theft or damage that may happen to your package, as the item is in possession of the Shipping Provider (a separate Business) during this time. In the event that theft or damage occurs, you must open a claim with the Shipping Provider. From there we can assist you to help influence a favorable outcome if you Email us at service@lovinitydiamond.com or call us at (646) 881-1881.

We work with a reliable third-party service to handle international shipping. As of now, we can ship to CANADA UNITED KINGDOM, AUSTRALIA, GERMANY, UNITED ARAB EMIRATES (UAE), FRANCE, JAPAN, AND SINGAPORE. We'll update this list as we expand our ability to serve more countries around the world. If the country you're interested in isn't listed, please check back with us for updates.

At this time, we don't offer shipping to Puerto Rico, U.S. territories, or military bases. We are working on expanding our shipping options and hope to include these locations in the near future.

We offer international shipping to specific countries through a reliable third-party shipping service. The majority of international orders are sent via DHL and typically arrive within 4 to 12 business days. The cost of shipping will be shown at checkout and varies based on your location and the level of service you choose. If there are any duty and tax charges, these will also be displayed at checkout. For more information, you can reach out to Lovinity Concierge or send us an email at service@lovinitydiamond.com.

Items that are Made-To-Order, or personalized in any way, such as engraving or customization, are not eligible for returns.

Lovinity fully backs the quality of our products. For purchases shipped to U.S. addresses, we have a 30-day return policy that starts from the day you receive your product. Unfortunately, we can't accept returns or exchanges for international orders at this time. Within the U.S., items can be returned for a refund, store credit, or exchanged for another item, as long as they are in a condition suitable for resale and returned within 30 days. They must also be in their original packaging, tags, and include any free gifts that came with the purchase. There are some exceptions; for example, items that show signs of wear, damage, or have been altered in any way (like engraving or resizing) are not eligible for return or exchange. All returned items will go through a quality check before we accept them. To initiate a return, please visit www.Lovinitydiamond.com.

Please be aware that when you RETURN products, you'll be refunded only for the items themselves; any additional shipping fees you may have paid for faster delivery will NOT BE INCLUDED in the refund. It's important to return the item in its original Lovinity packaging, as this helps keep the jewelry safe during shipping. Likewise, if you received a free gift with your purchase and don't return it, another $100 will be deducted from your refund.

REFUNDS for returned items will be credited back to your original payment method within 10 to 20 days after we get your return. This time frame includes both the inventory tracking and the refund processing, in accordance with standard banking practices. If the credit card account you used for the purchase is now closed, please contact us at service@lovinitydiamond.com for further assistance.

If you have any questions or need further clarification, please reach out to the Lovinity Concierge or send us an email at service@lovinitydiamond.com.

Most Customers prefer to opt for an EXCHANGE rather than a refund when the need should arise. Our system is set up to give immediate credit that eligible customers can use for an exchange before we actually get the returned items. If you don't use all or any of this instant credit, we'll refund the unused amount back to your original way of paying as soon as we receive and process the returned items.

For purchases made between November 1st and December 31st, our Return & Exchange Policy is extended to 45 days from the date you receive your product. All of the standard conditions for Returns and Exchanges apply during this extended period.

We take great care in making each Lovinity item and fully stand by the quality of our products. We offer a one-year warranty that guarantees each piece of Lovinity jewelry will be free from manufacturing flaws. To activate this Warranty, you'll need to create an account on our website, Lovinitydiamond.com. For more details about Lovinity's warranty, you can visit our Warranty page, which is linked at the bottom of our site.

Our Warranty covers Manufacturing Defects but does not cover wear and tear or damage incurred during use.

No, the Warranty is only valid for the original purchaser and is not transferable.

To claim the Warranty, please log into your account on our website and follow the instructions for Warranty Claims.

Warranty repairs are free of charge, but customers are responsible for shipping costs to and from our repair center.

If the item you purchased is no longer available, we will offer a replacement of equal or greater value.

Yes, Lovinity utilized the Federal Appraisal Association, a trusted gemological appraisal company, to provide certified appraisals for your jewelry. Appraisals include a detailed evaluation of your piece’s craftsmanship, materials, and value, ideal for insurance and documentation.

Add an appraisal to your order during checkout for $150. If you forgot to select this option, contact our Concierge Team at service@lovinitydiamond.com within 24 hours of purchase.

Your certified appraisal will feature:

• A detailed description of your jewelry, including gemstone quality and craftsmanship.
• An official valuation for insurance or personal records.
• A certificate from FAAAUSA.com on their official letterhead.

Appraisals typically take 2–3 business days and will be included with your jewelry shipment.

While optional, appraisals are highly recommended for items valued at $5,000 or more to ensure peace of mind and insurance protection.

At this time, Lovinity doesn't provide insurance for the jewelry we sell. We suggest reaching out to an independent insurance company such as Jewelers Mutual Insurance Group or your own insurance provider to explore options for insuring your Lovinity jewelry.

At this time, we focus on providing high-quality products and have not expanded into offering insurance services.

We recommend looking into a specialized jewelry insurance policy such as or adding a rider to your homeowner's or renter's insurance.

If your insured jewelry is lost or stolen, contact your insurance provider immediately to start the claim process.

Coverage for repairs depends on your specific insurance policy. Please consult your insurance provider for details.

• The Warranty is available only to the person who purchased the item from Lovinity, or to whom the item was directly shipped by Lovinity.
• Only pieces crafted by Lovinity are eligible for the warranty.
• Maintenance, repair, sizing or other service performed by someone other than Lovinity will void your Warranty.
• Fine jewelry can be subjected to normal wear or and in select cases significant damage. We do not warrant damage due to normal wear, product loss, loss of stones, or theft.
  
  Some examples of common jewelry issues that would not be considered manufacturing defects include:

1. Discoloration of precious metals due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.
2. Tarnishing of precious metals.
3. Prongs, clasps, mechanisms and precious metals, in general, wear over time and may require “building up” or restoration work as a result of normal wear.
4. Lost stone or a stone that has fallen out due to chipping or breaking caused by normal wear or other damage, or wear and tear to a prong or setting.
5. Damage to stones, including chips, cracks, surface abrasion resulting from impact and from normal wear.
6. Discoloration or degradation of polish of pearls and stones based on exposure to chemicals.
7. Scratches, dents, cracks, or surface abrasions to precious metal surfaces, enamel, or ceramic material resulting from normal wear.

Lovinity accepts all major credit cards as well as Apple Pay and PayPal. Lovinity also partners with Affirm.

Yes, all payment information is encrypted and securely stored.

Yes, we occasionally offer discounts and promo codes. Sign up for our newsletter to stay updated.

Currently, we only allow one payment method per order.

If your payment is declined, your order will not be processed. Please check your payment details and try again.

Yes, we offer digital gift cards that can be used for any purchase on our site.

Affirm is a way to pay for your online purchases without using a credit card. It lets you break down the cost of what you're buying into smaller, set payments that you make every month. You can choose to pay over 3, 6, or 12 months. If Affirm says yes to giving you a loan, you'll know all the details before you buy anything. This includes how much you'll pay each month, how many payments you'll make, and any interest charges. There are no hidden costs. The interest rate for an Affirm loan can be anywhere from 10% to 30%. Affirm will tell you about any fees upfront, so you'll know exactly what you're getting into. If you have more questions, you can find answers on Affirm’s website.

Sales tax is calculated based on the shipping address and the current tax rate for that location.

Sales tax is not included in the item price and will be added during checkout. Please note that tax rates are subject to change and may vary depending on local tax laws.

No, gift cards are not taxed, but purchases made with gift cards will be subject to tax.

If you are eligible for tax-exempt status, please contact us at service@lovinitydiamond.com with your documentation for verification.

Currently, we do not offer VAT refunds for international orders.

Please see our size guides for step-by-step instructions. You can find these guides on our website at www.Lovinitydiamond.com. If you still have questions, feel free to reach out to our concierge to set up a one-on-one style session. A Lovinity Stylist will gladly help you figure out your sizes.

We offer complimentary ring resizing services for U.S. customers, allowing one free resize per year following your initial purchase. For other types of resizing, we'll look at each request on a case-by-case basis. To find out how to get your item resized, contact our Concierge team at service@lovinitydiamond.com for details and assistance.

Yes. lovinity offers select additional sizes. Contact Lovinity Concierge for details and assistance service@lovinitydiamond.com.

Our size guides are very accurate and are designed to help you find the best fit. However, sizing can vary slightly based on the design of the jewelry.

Yes, we offer half sizes for certain ring designs. Please check the product details for availability.

If you order the wrong size, we offer a one-time complimentary resizing for customers in the U.S. Additional resizing may incur a fee.

While you can get your jewelry resized locally, doing so may void any existing warranty on the product.

Resizing usually takes about 1-2 weeks, not including shipping time.

Resizing is free for the first time for customers in the U.S. Subsequent resizing may come with a fee.

You can measure your size at home using a string and a ruler. Detailed instructions can be found in our size guide www.lovinitydiamond.com.

Custom sizes are available for certain products. Please contact our concierge for more information.

Lovinity collaborates with skilled artisans worldwide, including partners in Italy, Germany, Thailand, India, and the United States, to bring our designs to life. Many of our pieces are thoughtfully crafted in the USA, reflecting our commitment to exceptional craftsmanship and ethical practices. Each partner is carefully selected for their expertise and dedication to quality, ensuring that every Lovinity creation embodies timeless artistry and meaning.We're extremely selective about where we get our materials from, making sure to avoid areas that are dealing with conflicts.

Lovinity follows the Kimberly Process Certification Scheme (KPCS), which is based on a United Nations Resolution from 2000. This process aims to stop the trade of diamonds that come from conflict zones. The Kimberly Process uses a warranty system that tracks diamonds from their source to the final product. Every rough diamond has to have a validated KPCS certificate to move through the supply chain. We at Lovinity make sure that all our diamond suppliers and makers provide this certificate, so we know the diamonds are conflict-free.

Our online shipping boxes are completely recyclable. Every package from Lovinity is made out of 100% recycled materials and is designed to be kept and used again. We created these boxes to serve as keepsakes where you can store your jewelry or other special items.

Lovinity sources its metals and gemstones from certified suppliers who uphold ethical and sustainable practices. Our commitment to quality ensures that every piece is crafted using responsibly sourced materials.

Yes, we offer lab-grown diamonds and other eco-friendly gemstone options. This will be clearly noted in the Item description on the Item Page of our online store.

Yes, all our packaging is made from 100% recycled materials and is designed to be reusable.

We are in the process of obtaining various sustainability certifications to further validate our commitment to ethical sourcing and environmental responsibility.

We use a lean manufacturing approach to minimize waste, and any waste that is produced is recycled or repurposed.

We are currently developing a recycling program where customers can send back old jewelry for recycling or repurposing.

We are actively working on reducing our carbon footprint by optimizing our supply chain and using renewable energy sources wherever possible.

Yes, we ensure that no animals are harmed in the sourcing and production of our products.

Absolutely, we only partner with suppliers and manufacturers who adhere to fair labor practices.

Each piece of Lovinity jewelry is made with great attention to detail, following the highest quality standards. Right now, we can only provide repair services to customers who live in the U.S. If you need a repair, please reach out to us by email at service@lovinitydiamond.com. For those living outside the U.S. who need a repair for their Lovinity jewelry, you can also contact us through the same email address.

All repairs are individually assessed and a service quote is provided. Once approved, we will work swiftly and carefully to complete the service.

Repairs usually take about two to three weeks to complete. But if we need a special part, it might take a bit longer. We'll let you know the timeline before we start the repair.

We offer a Custom Jewelry Service where we create a unique piece of jewelry just for you, adhering to the highest standards of design and craftsmanship.

To begin, you'll need to finalize the details of your custom order with us. You can contact our design team through the “Custom” link in our website header above.

You'll need to specify the project name, type of metal, approximate weight, and any gemstones or diamonds you'd like to include.

Yes, we charge a non-refundable design fee which will be determined during your Consultation. This fee will be clearly communicated and agreed upon before we start any work, so there will be no surprises. Once the design is approved, this fee will be applied as an initial deposit towards your Custom Piece.

Yes, a Deposit of the total estimated cost is required to begin production. This will also be clearly communicated to you before the project starts. The remaining balance is due upon completion and your approval of the piece.

Once production has started, the Deposit becomes non-refundable. Custom pieces cannot be returned. If you cancel your order after production has started, you'll be responsible for any non-recoverable costs, in addition to the design fee.

You're responsible for providing accurate sizing information before production starts. Resizing is available on a case-by-case basis for a flat fee of $50. Some pieces, like eternity bands or intricate settings, cannot be resized. Therefore, the Customer must provide accurate sizing information during the initial Consultation, otherwise there could be additional charges incurred on the part of the Customer.

Yes, we provide Appraisal paperwork for all custom jewelry. Lovinity utilized the Federal Appraisal Association, a trusted gemological appraisal company, to provide certified appraisals for your jewelry. Appraisals include a detailed evaluation of your piece’s craftsmanship, materials, and value, ideal for insurance and documentation.

We offer a 1-year warranty on Custom Projects, effective from the date of purchase. This covers complimentary repairs for any damages not resulting from unusual or extreme wear. Note that the warranty does not cover loss, theft, or damage to center stones.

All repairs are free within the Warranty period, although shipping fees may apply. We reserve the right to assess the extent of the damage and may charge additional fees if necessary.

Made-to-order items are custom made for our clients. 3-6 weeks is typically required to custom craft a Lovinity piece. 

No. Made-to-order and Customized or engraved pieces cannot be canceled or returned.

Timing for pre-ordered items will vary. Typically, the wait is 6-8 weeks.

Yes, you may cancel a pre-order up until the time of product staging for delivery. Please contact us at service@lovinitydiamond.com.

At Lovinity, we're dedicated to giving you the best shopping experience possible. We believe that excellent customer service is more than just answering your questions; it's a commitment to making sure you're satisfied with your entire journey with us, from browsing to buying and beyond.

We take all customer inquiries, complaints, and feedback seriously. If you have a question or concern, our customer service team is trained to resolve it as quickly and efficiently as possible. We use your feedback to continually improve our products and services. If you're not happy with your purchase or experience, we want to know so we can make it right.

You can reach out to our customer service team via email at service@lovinitydiamond.com or by phone at (646) 881-1881 . Our typical response time is within 24 to 48 hours on business days. For more complex issues that may require more time, we'll keep you updated on our progress as we work to resolve the matter.We're here to help you every step of the way, and we won't be satisfied until you are. Thank you for choosing Lovinity.

At Lovinity, we love connecting with our customers through social media. It's a great way for us to share updates, offer special promotions, and hear what you think. While we encourage open dialogue, we also have a responsibility to create a safe online environment for both our customers and employees. We reserve the right to remove comments or posts that are offensive, inappropriate, or harmful.

We appreciate your feedback and reviews, as they help us improve and serve you better. If you have a concern or issue, our customer service team is eager to help. While you can reach out to us through our social media inbox, for faster and more effective assistance, we recommend filing a Service Ticket through our website and Live Chat System. This ensures that your issue is properly tracked and resolved in a timely manner.

From time to time, we may run contests or promotions on our social media platforms. Each contest will have its own set of rules and guidelines, which will be clearly stated in the contest announcement. Participation in these contests implies that you agree to these terms. Please note that all contests are subject to local, state, and federal laws and regulations.
By engaging with us on social media, leaving reviews, or participating in our contests, you agree to abide by this Social Media and Review Policy. Thank you for being a valued Lovinity customer.

At Lovinity, we're committed to maintaining a respectful and safe environment for both our employees and customers. We expect all interactions, whether in-person, online, or over the phone, to be conducted in a polite and professional manner.

We have zero tolerance for any form of harassment, discrimination, or fraud. This includes, but is not limited to, offensive language, aggressive behavior, and any attempt to deceive or scam the company or other customers.

Violating this Code of Conduct and Ethics will result in immediate action. Depending on the severity of the violation, consequences may range from a warning to legal action. We also reserve the right to refuse service to any customer for any reason, especially if this Code of Conduct is violated.

By engaging with Lovinity, you agree to abide by this Code of Conduct and Ethics. Thank you for your cooperation and for being a valued customer

For those who visit our physical locations, we want you to know that your safety is a top priority. We have multiple security measures in place, including surveillance cameras and security personnel, to ensure a safe shopping experience.

When it comes to our online store, we use state-of-the-art security technology to protect your personal information. Our website is equipped with Secure Socket Layer (SSL) encryption, making sure that all data transferred between your web browser and our website is secure.

We understand that the security of your credit card information and personal data is crucial. That's why we comply with industry-standard security protocols and regularly update our systems to tackle emerging security threats. In the unlikely event of a data breach, we will promptly inform affected customers and take immediate steps to remedy the situation.
By shopping with Lovinity, you can be confident that we are taking all necessary steps to protect your personal information. Thank you for trusting us with your shopping needs.

Neither party will be held accountable for not meeting their responsibilities under this contract, except for payment duties, if they are unable to do so due to circumstances beyond their control ("Impacted Party"). These circumstances, known as "Force Majeure Events," include but are not limited to natural calamities, health crises, military conflicts, civil disturbances, governmental actions, and economic upheavals.

The Impacted Party must inform the other party within 15 days of the event, indicating how long they expect the disruption to last. They must make a sincere effort to resolve the issue and lessen its impact. Once the situation is under control, they should resume their contractual duties as quickly as possible.

If the Impacted Party is unable to resolve the issue within 30 days after notifying the other party, then the other party has the right to terminate contracts related to Custom Projects. Be advised that any “Pay over Time” Financing will be an Agreement between the Customer and a 3rd Party Financing provider that will engage with the Customer under a separate Agreement.

When the unexpected happens, we're here to help you every step of the way, and we won't be satisfied until you are. Thank you for choosing Lovinity.

By using the Lovinity website and engaging with our public social media platforms, you agree to abide by the Terms and Conditions outlined in this Store Policy.