Login

Cart

Your cart is empty

Refund policy

Shipping & Returns Policy

Shipping Policy

Fast. Secure. Reliable.

  • Standard Delivery: Most items ship within 2–3 business days.

  • Express Shipping: Available at checkout for faster delivery (additional charges apply).

  • Carriers: For U.S. orders, we work with FedEx, Ups, or Usps while international shipments are handled via FedEx or DHL.

  • Shipping Costs & Timelines: Calculated based on the selected service level and destination. You’ll see full details at checkout.

Order Tracking: Once your order ships, you’ll receive tracking details via email to monitor its journey.

Signature Requirement: A signature is required for all deliveries to ensure secure receipt. If you're unavailable, the carrier will provide redelivery or pickup instructions.

International Shipping: Currently, we ship to select countries, including CANADA UNITED KINGDOM, AUSTRALIA, GERMANY, UNITED ARAB EMIRATES (UAE), FRANCE, JAPAN, AND SINGAPORE. However, we are unable to deliver to Puerto Rico, U.S. territoriInternational Shipping: Currently, we ship to select countries, including CANADA UNITED KINGDOM, AUSTRALIA, GERMANY, UNITED ARAB EMIRATES (UAE), FRANCE, JAPAN, AND SINGAPORE. However, we are unable to deliver to Puerto Rico, U.S. territories, or military bases at this time.

Returns and Refunds Policy

We want you to adore your Lovinity piece, but if it's not quite right, here’s what you need to know about returns:

Return Window:

  • 30 Days for U.S. Orders: Returns or exchanges can be initiated within 30 days of delivery.

  • International Orders: Unfortunately, returns and exchanges are not available for international purchases at this time.

Return Requirements:

  • Items must be in resellable condition, unworn, returned in the original packaging, and tags, including any complimentary gifts. 

  • Customized items, such as those with engraving or resizing, and items showing signs of wear or damage are non-returnable.

Return Options:

  • Refund: Issued to the original payment method.

  • Exchange: Swap for a different item of equal or greater value.

  • Store Credit: Apply the return value toward a future purchase.

How to Return:

To initiate a return, contact our customer service team at service@lovinitydiamond.com or visit our Returns Portal on the website. Please note that return shipping costs are the responsibility of the customer. We recommend using a secure, insured shipping method.

Refund Timelines:

Refunds are processed within 10–20 business days of receiving the returned item. Please allow time for quality checks and standard banking processes. Note that original shipping fees are non-refundable, and missing complimentary gifts may result in a $100 deduction.

Restrictions:

  • Items altered through engraving, resizing, or customization are non-returnable.

  • All returned items undergo a quality review before approval.

Extended Holiday Returns:

For purchases made between November 1st and December 31st, we extend our return window to 45 days from the delivery date, ensuring worry-free holiday gifting.

Summary:

  • Standard Shipping: 2–3 business days.

  • Express Shipping: Available at checkout (additional charges apply).

  • 30-Day Returns: For U.S. orders only.

  • International Orders: Returns and exchanges unavailable.

  • Resellable Condition: Items must be unworn, undamaged, and include original packaging.

  • Refund Timelines: Refunds processed within 10–20 business days after quality checks.

  • Restrictions: Customized or altered items are non-returnable.

  • Holiday Returns: Extended to 45 days for purchases between Nov 1–Dec 31.

  • Shipping Carriers: FedEx, Ups, or Usps for U.S.; FedEx or DHL for international orders.

For complete details on our Shipping, Returns, and Warranty, please visit the Store Policy section in the footer of this page. For assistance, contact us at service@lovinitydiamond.com or call 646-881-1881.