Journey Hoops

In Stock Items

These pieces are available for immediate purchase but may require additional time for processing to ensure meticulous inspection and secure packaging.

• Processing Time: Orders are processed within 3-10 business days, depending on availability and final quality control checks.
• Shipping Time: Once processed, your item will be shipped via FedEx or DHL within 2-3 business days for U.S. orders. International shipping times range from 4-12 business days​.
• Expedited Shipping: Express shipping is available at checkout for an additional charge, but this does not impact the processing time.

Made-to-Order Items

Lovinity’s made-to-order pieces are crafted exclusively for you, reflecting your personal story and refined taste. Due to their bespoke nature, they require additional time for production.

• Processing Time: Custom crafting requires 3-6 weeks to ensure exceptional craftsmanship and attention to detail.
• Shipping Time: Once completed, your piece will be shipped within 2-3 business days via insured shipping with signature confirmation.
• Final Sale: Due to their personalized nature, made-to-order items are non-returnable and non-refundable. However, if you need any modifications, we will work with you to ensure your satisfaction.

Custom Items

Custom designs are unique, crafted through personal consultations to create a one-of-a-kind heirloom.

• Processing Time: Completion timeline is typically 6-8+ weeks, with an exact timeframe provided during consultation​.
• Shipping Time: Once completed, your piece will ship within 2-3 business days via FedEx/DHL with full tracking and insurance.
• Final Sale: Due to their personalized nature, custom items are non-returnable and non-refundable. However, if you need any modifications, we will work with you to ensure your satisfaction.

Backordered Items

Backordered pieces are temporarily out of stock but will be restocked and shipped at the earliest availability.

• Processing Time: Once restocked, items are processed within 3-10 business days.
• Shipping Time: FedEx/DHL shipping occurs within 2-3 business days domestically and 4-12 business days internationally.
• Estimated Restock Timeline: Customers will receive an estimated availability timeframe upon ordering.
• Shipping Time: Once processed, shipping follows the same timelines as in-stock items.

Additional Shipping Details

• Secure Packaging: Every order is discreetly packaged with no branding on the exterior to ensure safe and private delivery.
• Insurance Coverage: We fully insure all shipments until they are signed for at delivery. After that, responsibility transfers to the recipient.
• International Orders: Shipping is available to Canada, UK, Australia, Germany, UAE, France, Japan, and Singapore. Customers are responsible for duties and taxes, which will be calculated at checkout.
• No Shipping to: Puerto Rico, U.S. territories, or military bases at this time​.

At Lovinity, our jewelry is crafted to last a lifetime, but proper care ensures its brilliance and longevity. Below are simple yet effective care tips to help you maintain the beauty of your cherished pieces.

Daily Wear & Protection

• Avoid Exposure: Keep your jewelry away from perfumes, lotions, household chemicals, and extreme heat to prevent discoloration and damage.
• Remove Before Activities: Take off jewelry before swimming, exercising, or household chores to avoid scratches and wear.
• Keep It Dry: Moisture can cause tarnishing—dry your jewelry after exposure to water.

Storage Tips

• Store pieces separately in a soft pouch or a lined jewelry box to prevent scratches.
• Keep jewelry away from direct sunlight and humid environments to maintain its brilliance.
• Fasten clasps and lay chains flat to prevent tangling or stretching.

Cleaning Instructions

For Precious Metals (Gold, Platinum, Silver):

• Use a mild soap solution and a soft cloth to gently clean your jewelry.
• Avoid abrasive cleaners or rough cloths that can scratch the surface.

For Gemstones (Diamonds, Emeralds, Opals, etc.):

• Gently clean with lukewarm water, mild soap, and a soft brush.
• Avoid ultrasonic cleaners for porous or treated stones.

For Mixed Materials & Enamel Jewelry:

• Clean each material separately with its respective care method to prevent damage.

Preventative Care & Maintenance

• Regular Inspections: We recommend a professional cleaning and inspection once a year to ensure settings remain secure.
• Polishing & Repair Services: If your jewelry shows signs of wear, contact us for polishing, resizing, or stone tightening services.

Need Professional Cleaning or Repairs?

If your piece needs a refresh, we offer professional cleaning and repair services. Reach out to our team at service@lovinitydiamond.com for assistance.

Click here to view our full jewelry care tips.

At Lovinity, we take pride in the craftsmanship and meaning behind every piece. If your jewelry isn’t the perfect fit, we offer a straightforward return and exchange process to ensure your satisfaction.

We accept returns within 30 days of delivery for eligible U.S. orders. To qualify, items must be:

• Unworn and in their original condition
• Returned with all packaging, tags, and complimentary gifts
• Free of damage, alterations, or signs of wear
  

Custom and made-to-order pieces, including engraved or resized items, are final sale and cannot be returned. International orders are also considered final sale and are not eligible for returns or exchanges.

How to Initiate a Return

To begin a return, contact our team at service@lovinitydiamond.com or visit our Returns Portal. Once your request is approved, package your item securely in its original Lovinity packaging and ship it back using an insured carrier. Return shipping costs are the responsibility of the customer.

Once received, all returns go through a quality inspection before processing. Approved refunds will be issued to the original payment method within 10 to 20 business days. Any shipping fees paid at checkout are non-refundable.

Exchanges & Store Credit

If you prefer an exchange, you may select another item of equal or greater value. Any price difference will be adjusted accordingly. Store credit is also available and does not expire. Exchanges and store credit requests are processed once the original item has been received and approved.

Extended Holiday Returns

For purchases made between November 1 and December 31, the return window is extended to 45 days from the delivery date.

For assistance, please contact service@lovinitydiamond.com or call (646) 881-1881.

Click here to view our full Returns & Exchanges Policy.

At Lovinity, materials are more than just elements—they are the foundation of our commitment to modern craftsmanship, ethical integrity, and timeless beauty. Every piece is designed with purpose and precision, ensuring exceptional quality without compromise.

Lab-Grown Diamonds: Brilliance with Purpose

Lovinity exclusively offers lab-grown diamonds, selected for their unparalleled fire, clarity, and precision. These diamonds are not alternatives—they are the new standard of fine jewelry, combining innovation with timeless elegance. Sustainably created and ethically sourced, they embody the beauty of tradition with the responsibility of the future.

For those seeking natural diamonds, we offer bespoke sourcing upon request, ensuring the same standards of craftsmanship and quality.

Gold & Precious Metals: Timeless & Responsible

Our jewelry is crafted in 14k gold, known for its durability, luster, and everyday wearability. We source our metals from certified ethical suppliers, ensuring responsible practices from refinement to final polish.

Sustainability & Responsible Craftsmanship

Every Lovinity creation is designed with care for both the wearer and the world.

• Conflict-Free Sourcing: Our diamonds adhere to the highest ethical and sustainability standards.
• Eco-Friendly Packaging: Crafted from 100% recycled materials, designed to be both protective and reusable.
• Conscious Production: We minimize waste and refine our processes to create jewelry that lasts a lifetime.

At Lovinity, true luxury is crafted with intention—where brilliance meets responsibility, and every piece tells a story.

Learn more here about our commitment to ethical sourcing.

At Lovinity, we take pride in the craftsmanship and quality of every piece. Our one-year warranty and repair services ensure that your jewelry remains as beautiful as the day you received it.

Warranty Coverage

Lovinity offers a one-year warranty covering manufacturing defects, including:

• Structural integrity issues
• Defects in craftsmanship or materials

The warranty does not cover:

• Normal wear and tear
• Damage from improper care, accidents, or third-party modifications
  
• Loss or theft

Warranty claims require proof of purchase and are only valid for the original purchaser.

How to Request a Repair

If your Lovinity piece requires servicing, contact service@lovinitydiamond.com with your order details and a description of the issue. Our team will assess the repair and provide an estimate.

• Warranty Repairs: Free of charge, but customers cover shipping costs.
• Non-Warranty Repairs: A repair quote will be provided before work begins.

Repairs typically take 2-3 weeks, though complex cases may require additional time.

Click here to visit our FAQ for more details on our warranty and repair services.

A Lovinity piece is more than jewelry—it’s an investment in craftsmanship, meaning, and timeless beauty. To ensure lasting protection and peace of mind, we offer professional appraisals and access to trusted jewelry insurance.

Professional Appraisals - Available Upon Request

For those who wish to document their jewelry’s value, we offer certified appraisals conducted by industry professionals. Each appraisal provides:

• A detailed assessment of materials, craftsmanship, and retail replacement value.
• A trusted document for insurance, resale, or personal records.
• Seamless add-on at checkout, available for an additional fee. 

Jewelry Insurance

An Effortless Protection for Your Investment. Through our partnership with Jewelers Mutual, customers can request a free, no-obligation quote to protect their jewelry against loss, theft, and damage.

• Available for all Lovinity pieces, regardless of value.
• Hassle-free application, no personal details required upfront.
• Flexible coverage options, with premiums typically ranging from 1-2% of the jewelry’s value per year.
• Minimum annual policy premiums start at $25-$30, depending on location.

For more details, click here to explore our appraisal and insurance options.